For your information we have outlines Wake Up. Brew’s return & exchange policy.
If you have any questions or are unclear about anything, please don’t hesitate to contact us!
We only work with high quality roasters that have specifically been selected for their product quality and we rarely see any problems in terms of the product quality and freshness.
We do realise that these things can happen so if you have reason to believe that the Coffee is not up to standard or you find product defects, please feel free to contact us within 7days of purchase so we can bring it under the attention of the roaster and arrange a replacement
We, however, regret that we do not accept returns on coffee beans due to personal taste dissatisfaction. If you are unsure about a new coffee, we suggest that you order only a small quantity and try it out first.
Always keep in mind that coffee will deteriorate in quality so use your beans within 4-6 weeks of purchase!
We only accept returns on coffee within 7 days of purchase.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from WAKE UP. BREW only.
Nothing in this Policy is intended to limit your statutory rights in any way.
You may return any equipment you purchase at WAKE UP. BREW within 30 days of purchase, provided that it is unused, undamaged and in its original packaging, You will be liable for the shipping costs to our head office listed below.
After we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 3 months after delivery / collection of the product.
You can do so by contacting us via the email address on our Contact Us page and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.
Notes on defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product;
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
Extended Supplier Warranty
A product may have a supplier warranty that extends beyond the 3 month Standard Warranty. If such a product turns out to be defective more than 3 months after delivery. Please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery of the product.
You can do so by contacting us via the email provided in our “Contact Us” page and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. WAKE UP BREW is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer.